Terms & Conditions

This website is run by us — the team at Orangellow. When we say "we","us" or "our" we’re talking about Orangellow. And when we say "you", we mean you — the awesome person visiting or shopping on our site. By using this website (like browsing, making a purchase, or even just scrolling through), you’re agreeing to follow the terms and conditions below. Please take a moment to read them — we’ll keep it clear and simple.

Using Our Website

When you use our site, you’re saying:

You’re old enough to shop online in your area (or you have permission from a parent/guardian).
You won’t use our products for anything illegal or shady.
You won’t try to mess with the site (no viruses, hacking, or funny business).

If you break the rules, we might have to suspend or end your access. No one wants that — so play fair.

Your Info & Orders

When you place an order with us, you agree to provide accurate, up-to-date information — like your name, email, shipping address, and payment details. Please double-check everything so your package gets to you smoothly!

We might cancel or limit orders that:

Use the same address or credit card more than once.
Look like they’re placed by resellers or bots.

If we need to cancel or update your order, we’ll try to get in touch via email or phone.

Products & Pricing

We do our best to keep everything accurate — from product descriptions to pricing. But hey, we’re human, and sometimes there might be a typo or glitch. We reserve the right to fix mistakes or update information at any time.

Also:

Prices can change without warning (though we try to keep things fair).
Some items might only be available online and may sell out quickly.
We can limit quantities or stop offering certain products at any time.
We try our best to show product colors accurately, but screens can vary.

Payments & Security

All your payments are securely processed through Shopify’s encrypted checkout system — we don’t store your card info. You’re safe here.

Returns & Exchanges

Changed your mind? No worries — check out our Return Policy to see how returns and exchanges work. We want you to love what you ordered.

Third-Party Tools & Links

Sometimes we link to other websites or tools. Just a heads-up: we don’t own or control these third-party sites, so we can’t take responsibility for their content or policies. Use them at your own discretion.

Comments & Feedback

We love hearing from you! Whether it’s a suggestion, review, or just a “hello” — if you share feedback with us, you’re okay with us using it (without needing to credit or pay you). We might feature it in marketing, social posts, or just keep it as inspiration.

We also have the right to remove anything offensive, harmful, or spammy.

Things You Can’t Do Here

Please don’t use our site for:

Anything illegal or harmful.
Violating laws or copyrights.
Harassing or discriminating against others.
Spamming, hacking, or uploading viruses.
Collecting data from others without permission.

Basically — be kind, respectful, and fair.

Stuff Might Change

We’re always improving! That means product details, pricing, or parts of this site (including these Terms) might change from time to time. We won’t always send out alerts — so it’s a good idea to check back here every once in a while.

If you keep using the site after changes are made, it means you’re cool with the updates.

Your Privacy

We care about your privacy and treat your personal info with respect. For more on that, check out our Privacy Policy.

Our Promise & Liability

We aim to give you the best experience — but we can’t promise that everything will always be 100% perfect. Sometimes things may go wrong (like tech issues or order delays), and while we’ll do our best to fix them, we’re not responsible for any indirect damages or losses that may occur from using our site.

Governing Law

These terms follow the laws of India. Any issues or disputes will be handled accordingly.